UPDATE: It’s been a week in to February and I still have no accounting from Artist Rising for my royalties on art.com, allposters.com and artistrising.com
The most unprofessional thing I have seen in a long item.
Here are two e-mail I got from them about the missing royalty report issue;
Dear Ginette,
Thank you for contacting ArtistRising.com.
Thank you for your e-mail. Your issue has been forwarded to a senior staff member, which may take up to several days, depending on the complexity of your issue as well as the availability of the senior staff. We appreciate your patience and understanding. Thank you for being a part of Artist Rising, and enjoy your day.
Regards,
Krithiga
Customer Service Representative
artistrising.com
Email: support@artistrising.com
http://www.artistrising.com
After my initial inquest and that response I wrote this e-mail:
Accounting Department,
Can I please get a statement of my sales for the month of January. Most of my sales derive from art.com.
I need the statement for record keeping.
If the electronic online is not available can you please mail on.I would think you accounting department must keep track for tax and business purposes.
Ginette Callaway
they wrote back this:
Hi Ginette,
Thank you for contacting ArtistRising.com.
I sincerely apologize for the inconvenience this may have caused you.
We recently performed a systems upgrade, and we are unable to display the sales reports on the Artist Rising website. Regardless, your sales are being tracked and recorded accurately in our databases, and they should appear again on the site soon.
I once again apologize for the inconvenience this may have caused you and your patience and understanding is highly appreciated in this matter. If there is any other concern, please feel free to contact us any time and we will be more than happy to assist you.
Best regards,
Arun
Phone:(877) 244 -0971
Do you purchase my prints on art.com or allposters?
If your answer is yes please send me an email notifying me of any purchase you made in the month of January 2010 and thereafter, of poster prints from art.com, allposters.com or artist rising, of my prints only Works by Ginette Callaway or The New Monet.
Here is the reason:
There is an ongoing problem where sales records that have been provided online to artist are suddenly not being provided anymore. This has been going on since the start of 2010.
Myself and other artist that have tried to get a straight answer have been given ambiguous answers and no clear answer to if and when we will be able to track our sales again. Sales records are important since our commission is calculated based on those sales plus we need them for tax reasons. If we don’t know what and how much we are selling, we can easily be cheated out of honest earned royalties. After all art.com, artist rising and all posters sell our prints and we earn already only 15% on these sales and zero on frames that may be added to our art.
As of right now I am very concerned since there is no transparency and poor communications and no phone number to call to inquire and of course absolutely no way for us to know what we are selling. I know that my averages are very good, in the thousands of dollars in sales for art.com in the hundred of commission for me per month.
Again if you have bough any prints of artwork by Ginette Callaway or The New Monet PLEASE CONTACT ME ASAP.
All I would need to know is what you have bought, dollar amount just of the print minus any frame and an order number, last name would be great but I do not need an address.
If you want to purchase prints I would encourage you to visit my
Imagekind Fine Art Print Store.
Most everything of mine on art.com, allposters.com and Artist Rising is also available on Imagekind. They are ab it more expensive, but the print quality is superior.
